ITIL v3 and IT Service Management Automation
Interesting how two voices converged to the very same topic of automating Service Management almost simultaneously (automation not as an end by itself but as a away of improving productivity thus...
View ArticleEffective Decision – Magic?
Conferring after the call -by Jean-François Chénier, Some Rights Reserved - Attribution, Non-commercial Steve Romero, wrote a comment over a podcasted interview on IT projects and initiatives failure,...
View ArticleState of the Art of ITIL… It’s the people!
Ponte Vecchio - Crowd, by Tom Stardust at Flickr - some rights reserved According to Hornbill’s study report written by Mauricio Marrone (published September of 2009), the main barriers to ITIL...
View ArticleHave the ITIL elephant in small portions
One way to do it for a given process is to group its setup and maintenance activities like this: Startup - Here you can put process description including roles. Don’t go too far – you want people to...
View ArticleISO 20000: A strange case of new or changed services
20000 squid Nautilus viewbay from Jules Verne masterpiece "20000 Lieues Sous les Mers" at Commons Wikimedia Back to governance and ISO 20000, a rather different one from the previous Service Management...
View ArticleWhat is the problem with problem management?
“Problems are only opportunities in work clothes”, Henri J. Kaiser Problem solving is a very human specific capability that can be honed as time elapses. Most of us are great solvers yet have...
View ArticleBusiness Service Orchestration
Maestrina, by Leo Nabuco @ Flickr, Some Rights Reserved This paper shared by Jan is good read on service catalog and how one should look at it. For starters we should look from the point of view of the...
View ArticleChange – Initial assessment checklist, anyone?
Cuff checklist by nasa_appel @ Flickr, Some Rights Reserved Came up with this initial change assessment checklist for early identification of potential issues that must be taken care of. The sparkle...
View ArticleAn interview with Jan van Bon
Jan was one of the first ITSM persons I met in real life. I like the pragmatic way he addresses every topic. I learnt a lot and somehow I find it inspiring Jan is never a follower. Here, the full...
View Articleone more story – in Denmark
Once upon a time in Danmark… Fatelavn – Carnival tradition in Denmark One day, surely on a shiny and fresh day, gentle and merry folks of Denmark accepted my humble speaking proposal on Storytelling....
View ArticleAn interview with Stuart Rance
Starting 2014 interviews with Stuart Rance, author of the ITIL 2011 edition Service Transition book and a true dynamo on pushing practices and having people discuss what really matters. 1. Do share...
View ArticleITIL 4 – Optimize and Automate
Finally. One year later I’ve finished the 7 ITIL principles.
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